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Shipping & Handling

We pride ourselves on the quick handling of your orders, with most in stock items shipping within 1-3 business days.? We do not ship on Saturdays, Sundays or Holidays. All items ship from Vancouver, if purchased?on melanieauld.ca

Domestic Shipping

Orders placed with?Canada Post Expedited?shipping are processed and shipped within 1-3 business days. This processing time does not include Adorned or Engravable orders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

Most orders placed with?Canada Post Priority?shipping before 11am PST are processed and shipped same day.?Please note that same day shipping is not guaranteed.?This processing time does not include Engravable orders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

  • Canada Post Expedited parcels ship with an estimated 2-10?days for delivery.
  • Canada Post Priority parcels ship with an estimated 1-3 business days for delivery.
  • We insure all of our packages and require a signature for all Fine Jewelry orders -no exceptions. Please be sure to choose a delivery address where someone is able to sign for your parcel.
  • Once an order has been placed, unfortunately no changes or cancellations can be made.
  • In order to track your order, copy your tracking number that is provided in the shipping notification email and paste it in the tracking field on the website?www.canadapost.ca.?

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International Shipping

Orders placed with?Canada Post Tracked Packet?shipping are processed and shipped within 1-3 business days. This processing time does not include Adorned or Engravable orders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

Orders placed with?DHL International Express?shipping before 11am PST are processed and shipped same day. This processing time does not include Engravable orders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

  • Canada Post Tracked Packet parcels ship with an estimated 5-10?days for delivery.
  • DHL International Express parcels ship with an estimated 2-3 business days for delivery. Please note that this delivery time may be delayed if you live in a rural area.
  • We insure all of our packages and require a signature for all Fine Jewelry orders - no exceptions. Please be sure to choose a delivery address where someone is able to sign for your parcel.
  • Once an order has been placed, unfortunately no changes or cancellations can be made.

Please note, all international packages may be subject to duties and taxes. Melanie Auld Jewelry Ltd. is not responsible?for duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

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Preorder Shipments

  • Payment is charged immediately at checkout, not when the item ships.
  • All preorders will have an estimated ship date listed. Please note that this ship date is not guaranteed.
  • If you are ordering a preorder item with an in-stock item, both items will ship together when the preorder item becomes available. If you would like your items to ship separately, please place two separate orders.

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*Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of melanieauld.ca. Such as, but not limited to, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card.

*We are not responsible for lost parcels in the event that an incorrect shipping address was entered.

If you run into any?delivery issues, please contact [email protected] We?are?happy to help!

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Production Time: Engraving & Custom Pieces

  • Please allow for a 1-5 business day production time for all engraving.
  • Please allow for a 2-7 business day production time for all buildable and custom necklaces, including ADORNED.
  • Engraved pieces do not fall under our replating warranty, as replating will distort the engraving.
  • As all engraved pieces are custom made, they are final sale.

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Returns

Please process your return through our return platform HERE.??

Please email [email protected] to request a return if you are unable to access our return portal.

  • Returns may take up to 3 business days to be processed.?
  • No returns?are accepted without following the proper return request on our returns page.
  • Due to the delicate nature of jewelry?we do not issue?refunds for sterling silver or gold vermeil jewelry.
  • We provide refunds for fine jewelry on a case by case basis.
  • We offer store credit?within?7 days of receiving your order.
  • Items should be returned unworn, clean, and undamaged.

  • If in the event you should receive your order and it is damaged or you received the wrong item,?we will provide you with a return label and issue you a replacement. ?If we are sold out of the product we will issue you a refund.

  • All returns must include original packing list with the items you are returning circled and the RA# and reason for return clearly indicated.

  • No returns?are accepted without approval and an RA#.

  • Please note all sale items and engraved items are?FINAL SALE. We do not accept returns on these pieces. ?Items purchased during our Black Friday Sale will not?be accepted for return.?

  • **If you are returning an item from outside of Canada, you must declare that the parcel is a return on your customs declaration. If Melanie Auld Jewelry Ltd. incurs any duties or taxes for returned parcels, the amount will either be deducted from your store credit, or the parcel will be rejected.**

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Repairs

  • From the date of purchase on melanieauld.com or melanieauld.ca, all vermeil, sterling silver, and solid gold jewelry is protected with a 1 year warranty.?

  • We are happy to be able to provide a free replating service on all of our vermeil jewelry within 6 months of original purchase. After 6 months, replating fees are?begin?at $20 per piece. Normal wear and tear of vermeil jewelry does not fall under replating warranty. (This warranty does not apply to any brass based, or engraved pieces.)?

  • Product damages incurred as a result of not following our suggested care instructions or any extensive mishandling of the jewelry, will not be?covered under our repair policy.?

  • Any jewelry that has been altered by anyone other than Melanie Auld Jewelry does not fall under our repair or replacement warranty.
  • All repair requests are handled case by case. Repairs beyond our 1 year warranty are subject to assessment.
  • Repair and replating times vary depending on the nature of the damage. Repairs cannot be rushed.

?*Melanie Auld Jewelry holds the right to?assess all repairs and quality issues.

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    Pricing/Currency

    All transactions and prices are in $CAD

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    Privacy

    Melanie Auld jewelry is committed to protecting your privacy. All personal information you provide during newsletter signup or checkout is used to process your orders or to contact you regarding a particular transaction only. All financial information is gathered securely using the latest version of SSL (Secure Sockets Layer). A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. Melanie Auld is the keeper of the information collected on this site and guarantees your information will not be disclosed to any outside organization or third party. All gathered information is treated seriously and with full respect to your privacy. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, you may remove yourself from the mailing list by unsubscribing via email.

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